Zoho Operations to ​Boost Your Customer Service, Project Management, and Financial Reporting.

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​​​Zoho Desk helps provide exceptional customer service.

Customer happiness is your ultimate support goal. To achieve that, you need a help desk tool with advanced features such as multichannel platforms and automation tools to eliminate manual tasks in a single interface.
Increase your response time to support requests, engage your customers with a community forum, and provide self-help with an online knowledge base.
Providing a great experience for your customers, even when things go wrong, means they are more likely to come back again, and recommend your business to others. 

Customer Service Improvements

  • Automate routine tasks
  • Measure team performance
  • Improve collaboration
  • Monitored Service Level Agreements
  • Defined escalation process
  • Advanced Insights and management reporting
  • Data security and accessibility controls

Zoho Desk Benefits

  • Easy to deploy, user-friendly interface
  • Customers can reach out in ways convenient for them (email, web, social, IM)
  • Improve response times and resolution rates when you automate routine tasks
  • Collaborate in teams or departments to ensure the right people are involved and nothing gets missed
  • Customer self-service to help themselves
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Zoho Projects helps manage your workload better.

An efficient operation runs like a well-oiled machine. 
You need a system to manage your projects effectively, right from planning up to execution.
Stay organised across your business to know who is working on what, for whom, and for how long.

Project Management Improvements

  • Manage tasks and goals efficiently
  • Keep stakeholders informed
  • Measure project performance
  • Stay within planned constraints of time and money
  • Identify bottlenecks and real-time progress
  • Efficiently allocate work and balance workload for resources

Zoho Projects Benefits

  • Intuitive, customisable, and user-friendly interface
  • Gantt charts to build your plan and track your schedule
  • Workflow automation to make repetitive tasks easy
  • Easily log every minute of time 
  • Automatically generate invoices from timesheets
  • Integrates with other ZOHO apps
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Zoho Books is part of a compete Finance package.

Any good business needs strong financial management, and the system you use has to be easy for to keep track of day-to-day activity. Choose software that is part of your complete business operations.
It doesn't have to be what your accountant says. Consider if you could automate business workflows, and have financial visibility alongside your other customer data.
Integration with ZOHO CRM, Projects, and People for easy invoicing using timesheets, fixed-price services, or products.

Finance Improvements

  • Faster insights on financial performance
  • Simple billing process
  • Complete visibility of customer and supplier records
  • Purchase process management
  • Inventory management
  • Customised reporting

Zoho Books Benefits

  • Analyse key metrics integrated with ZOHO Analytics
  • Invoice from timesheets created in ZOHO Projects and People
  • Integrates with ZOHO Mail, CRM to track all communication
  • Customer Portal to view all transactions in one place
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